If possible, contact the individual or company who manages the website. Determine if your web browser can open a PDF from your local hard drive rather than from the web.
For this test, you need a PDF saved on your computer. If the PDF opens, the website you were viewing could have a problem. Contact the individual or company who manages the website. Certain conditions on your computer, such as security settings or browser cookies, can prevent you from viewing a PDF. Often, the fastest solution is to try to open the page using a different browser.
Try any of the following browsers that you have not already tried:. For a list of compatible browsers for Reader and Acrobat, see Compatible web browsers.
Some websites display better in the Compatibility View of Internet Explorer. The Compatibility View displays a page as if it were in an earlier version of the browser. For instructions on how to switch to this view, see Fix site display problems with Compatibility View. Restart your computer, then open the web page again.
Restarting clears the computer memory and memory cache. Simply restarting your computer frequently resolves display issues. Clear the browser cache sometimes called temporary Internet files to ensure that you're viewing a fresh version of the page.
Be careful when selecting the options. Clear only the browser cache. If you clear all temporary Internet files, you could delete the cookies that contain login information and preferences. Most browsers let you choose the type of content you want to delete. Firefox: Delete browsing, search, and download history. Chrome: Delete your cache, history, and other browser data. Internet Explorer 8 through 11 : Viewing and deleting your browser history.
Internet Explorer 7 : Delete webpage history. Acrobat and Reader are bit applications on Windows. In some versions of Internet Explorer, select the question mark in the upper-right corner to select About Internet Explorer.
To switch to the bit Internet Explorer, first exit bit Internet Explorer. Then double-click the program icon for the bit version:. Reader or Acrobat could be damaged. Repairing the installation is a quick troubleshooting safeguard. If none of the solutions in the previous sections solve the issue with viewing PDFs, you can try the following advanced steps.
For example, on some systems, the add-on appears when you select Run Without Permission. If the button says Disable, then the add-on is already enabled. This button toggles between Enable and Disable, depending on the status of the selected add-on. Make sure that File reads "nppdf Create a user account that has the same permissions as the account you use when the problem occurs.
Or create a local administrator account. If the problem doesn't recur when you log on to the new account, then the original user account could be damaged. For information on setting up a user account, refer to the following resources or contact your network administrator:.
Windows XP: To add a new user to the computer. Disclaimer: The registry contains system-related information that is critical to your computer and applications. Before modifying the registry, be sure to make a backup copy of it.
Adobe doesn't provide support for problems that can arise from improperly modifying the registry. I've re-installed Acrobat Reader DC, but this didn't help. The Chrome extension is still not available. When you say Chrome is your preferred browser are you referring that it's used as the default browser in your Windows system?
For reasons unexplainable, I leave Edge as my default but use Chrome mostly. I shouldn' think this would matter in this case. Just for troubleshooting purposes, you may want to verify if Acrobat is the default PDF owner in Windows If it's not, you can right click on any PDF file, select "Open with another app", select Adobe Acrobat from the listed items. It is a Chrome web browser that allows me to enable the Adobe Acrobat extension and is by far a lot more secured than Chrome and online privacy oriented.
I prepared a few guidelines and slides to illustrate better how the workflow looks like when using the Adobe Acrobat extension in modern web browsers like Chrome. Honestly, I have not seen anyone taking the time to document this workflow yet to show it's done in Windows I will be using Brave browser on my end for the following example.
So now that you are all set, follow through with the next steps:. NOTE: This is the best workflow so far. You can use the method explained above instead of downloading a file, then trying to find it in the directory that you've just downloaded the PDF to every single time. However, you can still use that method as suggested by Try67 which it isn't really that bad at all.
It may involve a two-step process but it is very quick. So, in my case, using Brave browser as an example:. That means, that modern browsers are now shipped whith its own PDF viewing capabilities which, according to Adobe Helpx reference guides, it basically replaces the extension that was working for you before with their own.
Change in support for modern wen browsers; use this guidance instead if you want to continue to use a web browser that doesn't support NPAPI :. Adobe Support Community. Turn on suggestions. I don't know why this changed from opening on the server, but I want to change it back. Does anyone know how this can be changed? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. Threats include any threat of suicide, violence, or harm to another.
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I'll be happy to help. I hope this helps.
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